I don’t normally write such a post, but this one is warranted. We shopped at the Walmart store in Carroll, Iowa yesterday (October 29, 2016). We eat a lot of fresh fruits and vegetables, so of course, I purchased a number of items that needed to be weighed at the register.
When checking out, I didn’t watch the prices as the cashier rang up our items (my mistake). It wasn’t until this morning that I actually looked at our receipt. What really caught my eye was the fact that I saw the price for the ONE honey crisp apple that I bought. I’ve never tried one and since they’re expensive, I just bought one to try. I noticed that the ONE apple cost $3.60. “What??” I yelped! I looked at the weight and according to the receipt that one apple weighed 1.35 lbs. I have an accurate digital kitchen scale. I weighed the apple and it weighed less than 8 ounces. Hence, I was charged more than double what I should have been for that one apple. (Note that at the store, I put the apple was in one of those produce lightweight plastic bags that you can grab from a dispenser, which I had removed after bringing the food home. So the “tare” weight was not added in, but there’s NO way that little plastic bag weighed over 8 ounces. I’m sure it weighed way less than an ounce.)
Then I got out the eggplant that I purchased and have not yet cut in any way. It too rang up for a lot more weight and cost than it should have. Then I checked other items that we had not used, and they ALL weighed more on the receipt than they actually did…way more…sometimes double the weight or more.
I called the store and spoke with someone in customer service. She said they check their register scales every other day. She got the register number from my receipt and said she would go check the scale right away.
This may be an innocent problem, but I’ve heard of such schemes in the past (where stores alter their scales to show items weighing more than they actually do) and I know from reading online that the law has cracked down on such things. I don’t know if this was deliberate or not, but knowing how Walmart does their best to make as much money as they can, any way they can, I suspect that they might deliberately calibrate their scales so they overcharge customers on items that must be weighed.
So…it’s time for all of us to check this out and make it known to any store that overcharges that you caught them in the act. We could go back to that store and easily prove our point by carrying the items back to have them reweighed. However, we live in a different town and that store is about 30 minutes drive from here (country driving, so we’re talking about 30 miles one way). If I lived closer, I’d carry the produce back and have customer service weigh them again and prove my point. I’m estimating I was overcharged $10 to $15 or more (total) on the assortment of produce I purchased that had to be weighed. Because of the cost in gasoline and time factor in going back to the store, I’m opting to make this event known to the public this way, and absorbing the loss rather than driving back to the store. I doubt I’ll ever purchase anything that must be weighed at that store again. AND I’ll watch prices on items as they’re rung up at any store I shop in from now on.
I hope this helps you as a reader in some way, if nothing more than making you aware that such things can and do happen and that we should ALL watch the monitor as items are being rung up at any cash register. As I’ve learned, it pays to watch.